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FREQUENTLY ASKED QUESTIONS

  • Do you use glass or plastic atomiser bottles?
    we use glass vial atomisers for: 5ml,10ml and 30ml size decants and plastic atomisers for our 2ml sample size decants (or glass upon request)
  • What size decants are available?
    We sell 2ml, 5ml, 10ml and a select number of 30ml size decants
  • Are your fragrances authentic?
    Yes! All of our fragrances are sourced only from authorised stockists. Our reputation depends on us supplying 100% genuine fragrances to our customers.
  • Do you label your fragrance decants?
    Yes, all our sample decants are clearly labelled and affixed to the atomisers.
  • How will I receive my order?
    Once payment is made: > Orders are processed and carefully packed within 1-2 days > An Australia Post tracking number is assigned > Lodgements are made via Australia Post Monday-Friday Australia Post deliveries, generally take 2-10 working days nation wide, not including: weekends, public holidays or unforseen circumstances affecting deliveries.
  • How much does postage cost?
    All postage costs are calculated based on decant sample sizes, quantity and atomizer type eg. Glass or plastic. Atomiser Size Atomiser Qty Postage cost with tracking 2ml 1- 4 $4.95 2ml 5 or more $9.95 5ml No limit $9.95 10ml No limit $9.95 30ml or larger No limit $9.95
  • What happens if my item doesn't arrive?
    In the rare case an order does not arrive within 14 days the following steps are taken: > We will lodge a missing parcel investigation with Australia Post > Australia Post will re-direct parcel to the correct address or > Australia Post will refund Oz Fragrances the cost of the missing parcel > Oz Fragrances will then refund the customer or re-send the original order
  • Do you have a suggestion for a safe delivery option?
    Yes we do! Australia Post now offers "Parcel Collect" as a SAFE & FREE delivery option. Click Here: to see their 1 minute video presentation
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