FREQUENTLY ASKED QUESTIONS

What size decants are available?


We sell 2ml, 5ml, 10ml and a select number of 30ml atomisers.




Are your fragrances authentic?


Yes! All our fragrances are sourced only from authorised stockists. Our reputation depends on us supplying 100% genuine fragrances to our customers.




How will I receive my order?


Once payment is made: > Orders are processed and carefully packed within 1-2 days > An Australia Post tracking number is assigned > Lodgements are made via Australia Post Monday-Friday Australia Post deliveries, generally take 2-10 working days nation wide, not including: weekends, public holidays or unforseen circumstances affecting deliveries.




How much does postage cost?






What happens if my item doesn't arrive?


In the rare case an order does not arrive within 14 days the following steps are taken: > We will lodge a missing parcel investigation with Australia Post > Australia Post will re-direct parcel to the correct address or > Australia Post will refund Oz Fragrances the cost of the missing parcel > Oz Fragrances will then refund the customer or re-send the original order




Do you label your fragrance decants?


Yes, all our sample decants are clearly labelled and affixed to the atomisers.




Do you use glass or plastic atomiser bottles?


We use glass atomiser bottles for: 5ml,10ml and a select number of 30ml size decant atomisers and plastic atomisers for 2ml size samples - or glass bottles upon request.




Do you have a suggestion for a safe delivery option?


Yes we do! Australia Post now offers "Parcel Collect" as a SAFE & FREE delivery option. Click Here: to see their 1 minute video presentation