Oz Fragrances is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
Oz Fragrances may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.
Refunds & Returns
We absolutely guarantee the authenticity of all our products. All our perfumes are 100% authentic products directly taken from the manufacturer’s bottles and hand-decanted for customers. But unfortunately, we cannot guarantee that you will like them. Decanted fragrances cannot be returned to their original bottles. Therefore, we do not accept any returns and do not offer refunds. All sales are final. You assume the responsibility for your purchase, and no refunds will be issued.
Lost or Stolen Packages
Oz Fragrances is not responsible for lost or stolen packages confirmed to be delivered (by our preferred Shipping Services) to the address entered for an order. Upon inquiry, Oz Fragrances will confirm delivery to the address provided, date of delivery, tracking information and shipping carrier information for the customer to investigate.
We cut and paste your shipping as provided by you. We are not responsible for incorrect or incomplete addresses. If you believe that any information we are holding on you is incorrect or incomplete, please contact us as soon as possible using our "Contact" form. We will promptly correct any information found to be incorrect.
Sometimes we contact our customers to confirm the correctness of the address ourselves when we find information that conflicts or we think is incomplete. Please respond us as soon as possible, we just want to make sure that the address is correct, and the package will be delivered to you safely.
What we collect
We may collect the following information:
Contact information including email address
Demographic information such as postcode, preferences, and interests
Other information relevant to customer surveys and/or offers
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
Internal record keeping.
We may use the information to improve our products and services.
We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customize the website according to your interests.
We accept the exchange, for items damaged in transit.
To be eligible for exchange, you must first contact us within 5 days of receiving a damaged product, to alert us of the damage by sending us a photo for proof of damage. Upon receipt of the proof of damaged item, we will ship out a replacement, if available. If a replacement is not available we will refund the full purchase price of your item.
We will not disclose your personal information to third parties unless we have your permission or are required by law to do so.
We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
Our store is hosted on wix. they provide us with the online e-commerce platform that allows us to sell our products and service to you. Your data is stored on the wix database, and the general wix application. They store your data on a secure server behind an encrypted firewall.
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes, and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyze data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website experience, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Age of consent
By using this website, you represent that you are at least the age of majority in your state or province of residence, or that you are the age and you have given us your consent to allow any of your minor dependents to use this website.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by using our "Contact" form